Effective date: 14 October 2026
Important fee update: One-to-one live lessons are subject to an 8% platform service fee for all Tutors, regardless of country of residence. The fee includes standard payment collection and payout processing costs; no additional Platform withdrawal fee is charged. These rates apply to future transactions, subject to any separate written arrangement. Completed purchases are not retrospectively affected.
These Terms and Conditions ("Terms”) govern your access to and use of the Online Tutor Alliance website, platform and related services (collectively, the "Platform”). The Platform is operated by Chinese Learning Buddy Pte. Ltd. (UEN: 202320472E), a company incorporated in Singapore ("Online Tutor Alliance”, "we”, "us” or "our”).
By creating an account, applying as a Tutor, booking or purchasing a lesson or course, or otherwise using the Platform, you agree to these Terms and our Privacy Policy. If you are using the Platform for a child, you confirm that you are the child’s parent or legal guardian and accept these Terms on the child’s behalf.
Online Tutor Alliance is an online marketplace that helps Students and Parents discover and connect with independent Tutors offering one-to-one live lessons, live group classes and recorded courses.
Unless expressly stated otherwise, Tutors are independent service providers and are not employees, agents or representatives of Chinese Learning Buddy Pte. Ltd. Tutors are responsible for their teaching methods, lesson content, qualifications, schedules, fees and delivery of their services.
The Platform does not provide its own video-conferencing or virtual classroom service. Tutors may provide links to third-party meeting services. Use of those services may be subject to separate terms and privacy policies.
Tutors set their own lesson and course prices. The total price and applicable currency will be shown before payment. Users are responsible for reviewing the course description, schedule, technical requirements and Tutor information before purchasing.
Payments may be processed by third-party payment providers. Payment processing charges, currency conversion charges and applicable taxes may apply and will be disclosed where required or reflected at checkout.
A booking is confirmed only after the Platform records successful payment or otherwise confirms the booking. Users must not make fraudulent payments, initiate improper chargebacks or misuse promotional offers.
Unless a different written promotion or arrangement applies, the following rates apply:
The 8% platform service fee for one-to-one live lessons includes standard payment collection, transaction processing and payout handling costs. It is deducted from the amount actually paid by the Student or Parent. Tutors receive 92% of that amount, subject to applicable refunds, chargebacks, discounts, taxes and other adjustments. Currency conversion charges and charges imposed by the Tutor’s receiving provider or bank are borne by the Tutor.
No additional Platform withdrawal fee is charged for payouts through PayNow, PayPal or a Singapore local bank transfer. However, third-party providers may impose their own charges.
Any currency conversion charges and fees imposed by the Tutor’s receiving provider, intermediary bank or receiving bank are borne by the Tutor and may reduce the amount received. Standard Platform payout processing costs are included in the applicable platform service fee.
Tutor earnings are calculated based on the amount actually paid and successfully received by the Platform after discounts, refunds, reversals and chargebacks. Unless otherwise stated, fees will be calculated separately for each transaction.
We may change commission rates or payment processing fees for future transactions by giving reasonable advance notice. A change will not retrospectively alter a completed purchase. Any special written arrangement accepted by us will take priority for the transactions it covers.
Refund requests must be submitted promptly through the Platform or to support@onlinetutoralliance.com with the order details and reason. Approved refunds will normally be returned to the original payment method. Where that is not reasonably available, we may offer Platform balance with the user’s agreement. Processing times depend on the payment provider and financial institution.
Nothing in this policy excludes any non-excludable rights or remedies under applicable consumer law. We may issue a full or partial refund where a service was materially misdescribed, not delivered, defective, or where fairness and applicable law otherwise require it.
By applying to become a Tutor or publishing a Tutor profile, you additionally agree that:
Tutor payouts are subject to the Platform’s displayed payout schedule, successful receipt of funds, completion of required verification and any applicable refund or dispute period. We may withhold or adjust amounts reasonably required to address refunds, chargebacks, suspected fraud, legal requirements or breaches of these Terms.
If a payment is refunded, reversed or charged back, the related Tutor earnings may be cancelled, deducted from a future payout or recovered where already paid. We will provide relevant transaction information where reasonably possible.
Tutors based in Singapore may select from the payout methods currently supported by the Platform, including PayNow, PayPal and Singapore local bank transfer, subject to eligibility. International Tutors based outside Singapore currently receive payouts through PayPal only, subject to country availability, account eligibility and payment-provider requirements.
No additional Platform withdrawal fee is charged for supported payouts. Standard payout processing costs are included in the applicable platform service fee. Currency conversion charges and fees imposed by the Tutor’s receiving provider, intermediary bank or receiving bank are borne by the Tutor and may reduce the amount received.
The Platform may establish reasonable minimum top-up and payout amounts, payout schedules and verification requirements. Current limits will be displayed on the Platform, and material changes will be notified to affected users.
Users must not engage in harassment, discrimination, sexual or exploitative conduct, threats, violence, fraud, unlawful activity, unauthorised disclosure of personal information, or communication that is unsafe or inappropriate for minors. Suspected child-safety concerns or unlawful conduct may be reported to relevant authorities.
Users should communicate through Platform-supported channels where available and avoid sharing unnecessary sensitive personal information. No lesson may be recorded without the prior informed consent of all participants and, for a minor, the consent of the parent or legal guardian.
The Platform and its underlying software, branding and original materials belong to us or our licensors. Tutors retain ownership of content they create, subject to the rights granted below.
By publishing content on the Platform, a Tutor grants us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format and promote that content for operating and marketing the Platform. This licence ends when the content is removed, except where retention is reasonably required for existing purchasers, records, disputes or legal compliance.
Recorded-course purchases grant the Student a personal, limited, non-transferable licence to view the content during the access period shown at purchase. Students may not copy, redistribute, resell, publicly display, upload or otherwise exploit course materials.
Reviews must reflect genuine experiences and must not be purchased, manipulated, defamatory, discriminatory or unlawful. We may moderate or remove content that breaches these Terms, but we do not undertake to review every communication or item before publication.
The Platform may link to payment processors, calendar services, video-conferencing services and other third-party tools. We do not control those services and are not responsible for their separate availability, security, content or practices. Users should review the third party’s terms and privacy policy.
You may stop using the Platform at any time, subject to outstanding bookings, payments and obligations. We may restrict, suspend or terminate access where reasonably necessary to protect users or the Platform, investigate suspected misconduct, comply with law, address non-payment or enforce these Terms.
Where appropriate, we will give notice and an opportunity to respond. Serious safety concerns, fraud, unlawful conduct or urgent risks may require immediate action. Termination does not remove accrued payment, refund, intellectual-property, confidentiality or dispute obligations.
We use reasonable care in operating the Platform but do not guarantee uninterrupted availability, specific learning results, the suitability of any Tutor, or the accuracy of every user-provided statement. Verification, where conducted, reduces but does not eliminate risk.
To the fullest extent permitted by law, we will not be liable for indirect, incidental, special or consequential loss, loss of profit, data or opportunity, or conduct occurring through a third-party meeting service. Our aggregate liability relating to a claim will not exceed the amount paid by the claimant through the Platform for the specific service giving rise to the claim during the six months before the event, except where liability cannot lawfully be excluded or limited.
We may update these Terms to reflect changes in law, Platform functions or business practices. Material changes will be notified through the Platform or by other reasonable means. The updated effective date will appear at the top. Changes do not retrospectively alter completed purchases unless required by law or agreed by the affected parties.
These Terms are governed by the laws of Singapore. Users should first contact us so we can attempt to resolve a concern fairly. Subject to any non-excludable consumer rights, the courts of Singapore will have jurisdiction over disputes arising from these Terms or the Platform.
Chinese Learning Buddy Pte. Ltd. UEN: 202320472E Registered address: Block 330A Anchorvale Street, #05-521, Singapore 541330 Email: support@onlinetutoralliance.com
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